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The Western Union Company
(NYSE: WU) is a financial services and communications
company based in the United States. Its North American
headquarters are in Englewood, Colorado, and its
international marketing and commercial services headquarters
are in Montvale, New Jersey. Until it discontinued the
service, this company was the best known US company in the
business of exchanging telegrams. Western Union has a number of divisions, with products such
as person-to-person money transfer, money orders, and
commercial services. As of June 9, 2006, the company has
270,000 Western Union agent locations in over 200 countries
and territories. Reported revenues top $3 billion annually.
History
Western Union was founded in Rochester, New York, in 1851 as The
New York and Mississippi Valley Printing Telegraph Company.
After a series of acquisitions of competing companies by
Hiram Sibley & Don Alonzo Watson the company changed its
name to Western Union Telegraph Company in 1856 at the
insistence of Ezra Cornell, one of the founders of Cornell
University , to signify the joining of telegraph lines from
coast to coast.
Western Union completed the first transcontinental telegraph
line in 1861. In 1865 it formed the Russian American
Telegraph in an attempt to link America to Europe, via
Alaska, into Siberia, to Moscow.
It introduced the first stock ticker in 1866, and a
standardized time service in 1870. The next year, 1871, the
company introduced its money transfer service, based on its
extensive telegraph network. In 1879, Western Union left the
telephone business, having lost a patent lawsuit with Bell.
As the telephone replaced the telegraph, money transfer
would become its primary business.
When the Dow Jones Transportation Average stock market index
for the NYSE was created in 1884, Western Union was one of
the original eleven companies tracked.
In 1914 Western Union offered the first charge card for
consumers; in 1923 it introduced teletypewriters to join its
branches. Singing telegrams followed in 1933, intercity fax
in 1935, and commercial intercity microwave communications
in 1943. In 1958 it began offering Telex to customers.
Western Union introduced the 'Candygram' in the 1960's, a
box of chocolates accompanying a telegram featured in a
commercial with the rotund Don Wilson. In 1964, Western
Union initiated a transcontinental microwave beam to replace
land lines.
Western Union became the first American telecommunications
corporation to maintain its own fleet of geosynchronous
communication satellites, starting in 1974. The fleet of
satellites, called Westar, carried communications within the
Western Union company for telegram and mailgram message data
to Western Union bureaus nationwide. It also handled traffic
for its Telex and TWX (Telex II) services. The Westar
satellites' transponders were also leased by other companies
for relaying video, voice, data, and facsimile(fax)
transmissions.
Due to declining profits and mounting debts, Western Union
slowly began to divest itself of telecommunications-based
assets starting in the early 1980s. Due to deregulation at
the time, Western Union began sending money outside the
country, re-inventing itself as "The fastest way to send
money worldwideSM" and expanding its agent locations
internationally.
In 1986, Western Union and GTE became owners of Airfone.
Western Union was bought by First Financial Management
Corporation in 1994, which a year later merged with First
Data Corporation. On January 26, 2006, First Data
Corporation announced plans to spin Western Union off as an
independent, publicly traded company. Western Union's focus
will remain money transfers. The next day, Western Union
announced that it would cease offering telegram transmission
and delivery, the product most associated with the company
throughout its history. This was, however, not the original
Western Union telegram service, but a new service of First
Data under the Western Union banner; the original telegram
service was discontinued after Western Union Corp.'s
bankruptcy.
The spinoff was completed in December and Western Union is
now an independent, publicly traded company.
Western Union is also the name of a ship that worked for the
same company laying telegraph cable in the Caribbean and
South America. She is currently working in Key West,
Florida, where she was built and launched. The Western Union
is 130 feet long and weighs 91.91 tons and is currently
configured as a passenger vessel.
On September 10, 2007, Los Angeles area immigrant and
community organizations joined the Transnational Institute
for Grassroots Research and Action (TIGRA) to launch a
nationwide boycott against Western Union. This boycott was
scheduled two days before a general consumer boycott by
immigrants. Groups accuse Western Union of charging
exorbitant fees while failing to adequately reinvest in
immigrant communities. The community organizations demand
that Western Union abandon its "predatory financial
practices" or face an ongoing boycott.
Immigrant advocates called for Western Union to adopt a
Transnational Community Benefits Agreement (TCBA). According
to the advocacy group, the agreement would "lower remittance
fees, establish fairer exchange rates, and provide for
community reinvestment." According to the advocacy group,
Western Union and other money transfer agencies often
function as the primary banking service in immigrant
communities, yet they remain unregulated by the Community
Reinvestment Act and are unaccountable to their primarily
low-wage customer base.
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