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Expedia.com is an Internet-based travel agency, part of Expedia, Inc. headquartered in Bellevue, Washington, USA. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents. The company serves customers in Australia, Canada, France, Germany, Italy, Japan, the Netherlands, Norway, Spain, Sweden, the United Kingdom, the United States and now, India and New Zealand. Founded as a division of Microsoft in October 1996, Expedia was spun off in 1999, and was purchased by USA Networks in 2001 (USA changed its name to InterActiveCorp in 2003). IAC spun off its travel group of businesses under the Expedia name in August 2005, including Expedia, Expedia Corporate Travel, TripAdvisor, Classic Vacations, eLong, Hotels.com, and Hotwire.com. Expedia uses Sabre (computer system) and Worldspan as their main Computer reservations systems, with Pegasus
and their own Canadian connectivity company for hotel direct connects as an adjunct for hotels not listed in Worldspan.
Customer Feedback
In 2006, Expedia was awarded a Webby Award in the area of "Best In Travel Websites" , a Stevie Award from the American Business Association for "Most Innovative Company" , as well as the top rating in customer satisfaction across online travel agencies by the American Customer Satisfaction Index.
Of note, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, bad pricing policy, and failure to post negative reviews online at Expedia.com. But a number of customers did quote that Expedia contact agents in Cebu, Philippines offered good customer service. It was also mentioned that supervisors from the Expedia center in Cebu played a vital role in the performance of the Customer Service Representatives.
Expedia, Inc. (Expedia) is an online travel company. The Company has created a global travel marketplace used by a range of leisure and corporate travelers and offline retail travel agents, as well as travel service providers. It makes available travel products and services provided by airlines, lodging properties, car rental companies, destination service providers, cruise lines and other travel product and service companies. ExpediaGÇÖs portfolio of brands includes Expedia.com, Hotels.com, Hotwire.com, Worldwide Travel Exchange (WWTE) and Interactive Affiliate Network (IAN), Classic Vacations, Expedia Corporate Travel (ECT), eLong and TripAdvisor. In May 2007, the CompanyGÇÖs operating company, TripAdvisor, LLC, acquired four travel media businesses, which were Travel Media LLC (operator of smartertravel.com and bookingbuddy.com), SeatGuru.com, TravelPod.com and Travel-Library.com.
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